Video Self Modeling As A Fluency Recovery Strategy For Adults

Video Self-Modeling as a Fluency Recovery Strategy for Adults: Abstract Assignment #3 Chancellor Baesler CD 520 – Fluency Disorders 3/6/2017 Harasym, J., Langevin, M., Kully, D. (2015). Video self-modeling as a post-treatment fluency recovery strategy for adults. Journal of Fluency Disorders, 44, 32-45. Video Self-Modeling as a Fluency Recovery Strategy for Adults: Abstract Assignment #3 The present study was conducted using a multiple-baseline across participants’ research design to assess the effectiveness of Visual Self-Modeling (VSM) as a recovery tool for adults who were experiencing relapse or fluency regression after successfully completing a stuttering treatment program. Authors investigated VSM effects on improving stuttering†¦show more content†¦Participants were asked to view their VSM recordings at least two times per week and to keep a viewing-log to record personal reflections and the date. In each week of the baseline and treatment phases, three 5-min speech samples were obtained in the following speaking conditions: (a) a face-to-face conversation with an unfamiliar volunteer, (b) a phone conversation with an unfamiliar volunteer, and (c) a conversation at home or work with a familiar person. Authors calculated %SS and syllables spoken per minute (SPM) from the samples to determine whether reductions in stuttering were achieved. The Se lf-Efficacy Scale for Adults Who Stutter (SESAS) was used to measure participants’ confidence in entering a variety of beyond clinic talking situations. The Locus of Control of Behavior (LCB) was used to assess the extent to which participants perceived events as being under their personal control. The Perceptions of Stuttering Inventory (PSI) was used to assess participants’ perceptions of their stuttering in terms of the parameters of expectancy (PSI-E), avoidance (PSI-A), and struggle behaviors (PSI-S). Exit interviews were conducted to discuss any changes experienced in speech fluency, attitudes and feelings about speech, viewing practices including frequency of viewing, andShow MoreRelatedDeveloping Management Skills404131 Words   |  1617 Pagesmymanagementlab is an online assessment and preparation solution for courses in Principles of Management, Human Resources, Strategy, and Organizational Behavior that helps you actively study and prepare material for cla ss. Chapter-by-chapter activities, including built-in pretests and posttests, focus on what you need to learn and to review in order to succeed. Visit www.mymanagementlab.com to learn more. DEVELOPING MANAGEMENT SKILLS EIGHTH EDITION David A. Whetten BRIGHAM YOUNG UNIVERSITY Read MoreStrategic Human Resource Management View.Pdf Uploaded Successfully133347 Words   |  534 Pages...................................... 178 Strategy Formulation ..............................................202 IMPORTANCE OF HUMAN RESOURCES TO STRATEGY ............................................................ 203 THEORETICAL FOUNDATIONS................................ 206 INTERNATIONAL STRATEGY .................................. 219 HUMAN RESOURCE CONTRIBUTIONS TO STRATEGY ............................................................ 232 STRATEGY-DRIVEN ROLE BEHAVIORS AND PRACTICES ......Read MoreFundamentals of Hrm263904 Words   |  1056 Pagesrich, structured environment that’s available 24/7 Instructors personalize and manage their course more effectively with assessment, assignments, grade tracking, and more manage time better study smarter save money From multiple study paths, to self-assessment, to a wealth of interactive visual and audio resources, WileyPLUS gives you everything you need to personalize the teaching and learning experience.  » F i n d o u t h ow t o M A K E I T YO U R S  » www.wileyplus.com ALL THE HELP,Read MoreProject Mgmt296381 Words   |  1186 PagesResource leveling 7.2 Setting a cost and time baseline schedule (1.3.5) [8.1.3] 6.5.2.3 Critical chain method Chapter 9 Chapter 10 Reducing Project Duration Leadership Chapter 2 Organization Strategy and Project Selection 1.4 Projects and programs (.2) 1.4.1 Managing the portfolio 1.4.3 Strategy and projects 2.3 Stakeholders and review boards 12.1 RFP’s and vendor selection (.3.4.5) 11.2.2.6 SWAT analysis 6.5.2.7 Schedule compression 9.4.2.5 Leadership skills G.1 Project leadership 10.1Read MoreProject Managment Case Studies214937 Words   |  860 Pagescompleteness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives orwritten sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor author shall be liable for any loss of profit or any other commercial damages, including but not limited

Models Of Recovery After Injuries Health And Social Care Essay Free Essays

It has been suggested that it appears that no research or scientific country progresss significantly without an explicit or inexplicit set of metatheoretical premises ( Suls A ; Rothman, 2004 ) . Therefore, several theoretical theoretical accounts have been proposed to account for the construction, nature and consecutive ordination of the reactions observed in hurt patients. The undermentioned subdivision of this chapter will present and discourse these different theoretical accounts of recovery after hurt. We will write a custom essay sample on Models Of Recovery After Injuries Health And Social Care Essay or any similar topic only for you Order Now There are five theoretical accounts covering with recovery from hurt ; these are: the traditional medical theoretical account, the generic theoretical account, the patient-centred theoretical account, stress-centred theoretical accounts, and the psychosocial procedure theoretical account. Of these, the traditional medical theoretical account, stress-centred and generic theoretical accounts are simple attacks, while the patient-centred theoretical account and the psychosocial theoretical account are more concerned by the complexness of psychosocial procedures ( Cohen, 1998 ) . The traditional medical theoretical account ( or biomedical theoretical account ) is the basic theoretical account of heath attention and rehabilitation, suggesting a additive relationship between biological scientific discipline ( i.e. marks and symptoms ) and the physical damage ( Mattingly, 1991 ) . Basically, the theoretical account is based on four elements: Designation of forms of marks and symptoms ( i.e. scrutiny and medical history ) ; Inference of the implicit in pathology and doing a diagnosing ; Application of intervention and rehabilitation to the patient, if required ; and Bracing patient status and discharging ( either by full recovery or with staying damage ) ( Waddell, 2006 ; HWCA, 2009 ) . However, this theoretical account has several restrictions. First, it focuses entirely on biological facets and ignores the other parts of other scientific disciplines. Second, it assumes a straight causal relationship between disablement and damage ( HWCA, 2009 ) . Third, the theoretical account fails to affect societal and psychological factors related to disablement and/or damage, particularly since it has been proven that the success of several biological interventions are straight linked to psychosocial factors ( e.g. the alleged ‘Placebo Effect ‘ ) ( Borrell-Carrio et al. , 2004 ) . Finally, the traditional medical theoretical account does non take patient penchant or outlooks into consideration. High-quality medical attention from the point of position of a doctor may non needfully be perceived in the same manner from the point of position of a patient ( Kirch, 2004 ) . The restrictions of the biomedical theoretical account have been known since World War II ( WW II ) , when soldiers suffered from â€Å" shell daze † . Harmonizing to the Oxford English Dictionary ( 2010 ) , shell daze is a term used to depict the psychological perturbation after drawn-out service in active warfare ( besides known as post-traumatic emphasis upset ) . Its prevalence has raised consciousness of the effects of psychological and societal factors on the patient ‘s wellness position and recovery during intervention ( Sahler A ; Carr, 2007 ) . However, despite these restrictions, it should be noted that the traditional medical theoretical account has played an indispensable function in progressing cognition about the mechanisms of diseases, and in developing and researching effectual methods of intervention ( Mai, 1995 ) . The generic theoretical account of psychotherapeutics was developed several old ages ago by Orlinsky and Howard ( 1995 ) . The theoretical account outlines six different aspects or features of the psychotherapeutic procedure which are shared by most clinical psychologists ( Coetzer, 2006 ) . These features represent several variables, including curative operations, the curative contract, self-relatedness, the curative bond, stages of intervention, and in-session impacts ( Orlinsky A ; Howard, 1995 ) . In add-on, Coetzer ( 2006 ) stated that â€Å" The theoretical account possibly besides has the potency for supplying us with the theoretical underpinnings of psychotherapeutic pattern needed to inform intercessions†¦ † ( p.48 ) . However, this theoretical account suggests that societal support is merely linked to disablement or unwellness through its consequence on any of the biological responses that affect disease ( i.e. the immune response, the neuroendocrine response o r the hemodynamic response ) , or through behavioral forms that decrease or increase the hazard of disease ( e.g. a sedentary life manner may increase the hazard of cardiac disease ) ( Cohen, 1998 ) . Furthermore, as pointed out by Prigatano ( 1999 ) , psychotherapeutics might be really appropriate and utile for some people, while for others it might be a waste of clip and energy. Therefore, the generic theoretical account of psychotherapeutics can be used merely as a generalized method of intervention. The patient-centred theoretical account, or patient-centred medical specialty, is a theoretical account introduced by Michael Balint in 1970 to offer a new manner of interaction between patient and clinician. Balint ( 1970 ) argued that patients and clinicians live in two different universes: the universe of the patient as an person, with his or her ain experience of unwellness ; and the clinician ‘s universe of biomedical cognition and clinical expertness. The patient-centred theoretical account efforts to cover with each patient as a alone person, and to understand the ailments, jobs, troubles and concerns expressed by them. Besides, in footings of communicating, patients are expected to play a more active function in decision-making with respect to their intervention options and the ends of clinical attention ( Kirch, 2004 ) . Although the patient-centred theoretical account has frequently been advocated in penchant to other theoretical accounts, because it views health care in a significantly different manner, it has been criticised widely in the literature. The theoretical account focuses on doctor-patient relationship and communicating within that relationship, without taking into history a figure of other factors such as the patient ‘s instruction degree and cognition, differences in cultural experience, spiritual facets, gender differences and so on. For illustration, if the patient ‘s degree of instruction or understanding are low, this will present more stressors for the patient, particularly when it comes to take parting in their ain health care determinations. In add-on, patients enter the doctor-patient relationship with widely diversified belief-systems and outlooks ( Kirch, 2004 ) . Furthermore, in the patient-centred theoretical account, the patients play the function of co-producers. However, this demand does non distinguish whether the relationship occurs in an acute infirmary attention, in primary attention or in rehabilitation, and neither does it distinguish between different intervention scenes and intervention state of affairss. For case, the patient ‘s function is more active and obvious during rehabilitation and wellness publicity than it is in intensive attention units ( Kirch, 2004 ) . Finally, it should be noted that the complexness of different intervention state of affairss and modern medical attention requires a pooling of the accomplishments and cognition from different professions and specializers to heighten inter-professional communicating, teamwork and co-ordination, and the development of cross-professional guidelines ( Kirch, 2004 ) . The stress-centred theoretical account is a comprehensive socio-economic theoretical account that was foremost introduced by Scudder and Colson in 1982. The theoretical account suggests that unwellness is chiefly a consequence of emphasis, and as such it can be buffered by societal support ( Jackson, 2009 ) . Cohen ( 1998 ) stated that societal support apparently works by forestalling behavioral, short-circuiting and biological responses to emphasize, all of which are damaging to well-being. There are two possible mechanisms by which the stress-centred theoretical account might be runing. First, societal support may interfere between the potentially nerve-racking incident ( or the expectancy of the nerve-racking incident ) and the emphasis reaction itself by forestalling or rarefying a emphasis assessment response ( Cohen, 1998 ) . Second, it might be that societal support interferes between the patient ‘s experience of emphasis and the pathological oncoming by extinguishing or cut downing the emotional reaction to the event, which can be achieved by â€Å" straight stifling physiologic procedures, or by changing maladaptive behaviour responses † ( Cohen, 1998, p.278 ) . However, although the stress-centred theoretical account was introduced in the early Eightiess, it has seldom been discussed or applied in the literature. Therefore, it is hard to measure the theoretical account. The psychosocial procedure theoretical account is a theoretical model that attempts to measure and analyze the elements of the emphasis experience ( Marziali A ; Donahue, 2001 ) . The foundation of this theoretical account is the impression that human existences are surrounded by assorted structural agreements, such as chronic life strains, life events, ego constructs and societal support. These constructions all act together to act upon the emphasis procedure and its effects ( Pearlin, 1989 ; Marziali A ; Donahue, 2001 ) . The structural agreements are thought to set up the stressors to which persons are exposed ( Pearlin, 1989 ) . The psychosocial procedure theoretical account embraces three elements: the go-betweens of emphasis, beginnings of emphasis, and response manifestations of emphasis ( Figure 1.4 ) ( Pearline, 1989 ; Marziali A ; Donahue, 2001 ) . Figure 1.4: The psychosocial procedure theoretical account. Adapted from Marziali and Donahue ( 2001 ) . From Figure 1.4 it can be seen that the theoretical account hypothesises a direct nexus between the nature of psychosocial mediation and the biological procedure. One of the strengths of the psychosocial procedure theoretical account is the designation and clear definition of the possible go-betweens of the emphasis procedure ( Marziali A ; Donahue, 2001 ) . However, although the theoretical account is multiconceptual in its attack, it addresses each construct individually and moves in merely one way ( i.e. from societal support to biological wellbeing ) without sing other waies or feedback cringles ( Cohen, 1998 ; Salovey A ; Rothman, 2003 ) . In add-on, the psychosocial procedure theoretical account focuses chiefly on support, and respects this as the primary booster of wellness. The theoretical accounts presented in this subdivision have different conjectural foundations and different positions of recovery. However, much of what has been discussed may besides be applied to the holistic construct of medical specialty. Each of the five theoretical accounts has its ain restrictions, and all focus either on support as the primary supplier for wellness, or on a deficiency of support ( i.e. in instances of unwellness that require isolation ) ( Cohen, 1998 ; Salovey A ; Rothman, 2003 ) . Therefore, it could be suggested that these theoretical accounts are recursive in nature ( Cohen, 1998 ; Salovey A ; Rothman, 2003 ) . The following tabular array ( Table 1.3 ) summarises the five theoretical accounts, foregrounding the strengths and failings in each theoretical account. Presentation Diagnosis Treatment Traditional medical theoretical account The chief focal point of this theoretical account is on the physical causes of the disease. Physicians are expected to inquire inquiries merely about the oncoming, causes and history of the disease. Physical scrutinies, X-rays and/or other lab trials. Medical program ( short and long term ends ) for the patient depending on the biological aetiology of the disease. Generic theoretical account Doctors aim to determine the psychotherapeutic attack. In add-on to a physical scrutiny, doctors may inquire about behavioral forms and forms of relationships between the psychotherapeutics procedure and the result may emerge. Considerable attending to psychological and societal facets, associating these to biological responses. Available medical intercessions are discussed, concentrating on the psychological and societal facets environing the patient. Patient-centred theoretical account Doctors aim to understand the patient and to develop an effectual doctor-patient relationship. Based on doctor-patient communicating, in add-on to physical scrutinies, X-rays and/or other lab trials. Treatment intercession is a reciprocally agreed determination between the patient and the doctor. Stress-centred theoretical account Focus on societal facets. Patient communicating and physical scrutiny. By supplying societal support to buffer physical unwellness. Psychosocial procedure theoretical account Evaluate and analyse the elements of the emphasis experience. Concentrating on go-betweens of emphasis, beginnings of emphasis and response manifestations. In add-on to physical scrutiny. Concentrating chiefly on support and see it as booster to wellness. Table 1.3: comparing between the five theoretical accounts act uponing recovery from hurt. Adapted from Burton et Al. ( 2008 ) . How to cite Models Of Recovery After Injuries Health And Social Care Essay, Essay examples

Operations Management of a Coffee Shop-Free-Sample for Students

Question: The National Franchising headquarters for a large Coffeehouse chain has received Complaints about the service, quality, and cleanliness of one of its cafs in your area. You have been sent to Inspect and to report on what you see. Answer: Background Wake Up coffee is one of the leading coffee shop chain in Australia. One of the franchisee operates in La Trobe street Melbourne which is one of the famous and busiest streets of Melbourne. It has been two years that the coffee house in La Trobe street have started the operations. Initially the operations of the company was good but from the past six months the customer complaints have increased, the complaints were based on the quality of services provided to the customers are not up to the mark. Some of the customers complained about the mismanagement due to lack of staffs, they complained about delays in their deliveries and also the quality of coffee, beverages and the snacks provided in the coffee house have been deteriorating. The complaints of the customers have raised concerns and the authorities in the headquarters in Sydney are worried about the fall in the sales and increase in customer complaints. To understand the depth of the issue an investigation was conducted, which followed two visits to the coffee shop. Problem Identified The main problem that led to the investigation was the customer dissatisfaction. The increasing number of complaints regarding the food and the service quality at the coffee shop has been identified as the main reason that led to the investigation. Another reason was the fall in sales of the franchisee so the business owners decided to cooperate in the investigation so that proper strategies can be implemented for resolving the issues (Mahadevan, 2015). Purpose of the report The purpose of the report is the identification of the issues within the coffee house In-depth analysis of the problem Knowledge of the feedback of the customers and their satisfaction level from the product and services provided by the company For finding solutions of the problems and making an operational plan that would consist activities to increase operational efficiency at the coffee shop. Significance of the report This report is very for the national franchising headquarter of the coffee chain and to the franchisee as well. This report will find the limitations of the operations. It would help the franchisee to implement measures to improve the customer service. After this report the business owners would be able to find the actual reason for the decline of the sales. They can train the employees and lead them towards the right direction so that good quality customer service can be provided aiming at increasing the customer satisfaction level. For any business to gain sustainability, it is very important to gain customers trust. Loyal customers are the key to sustainability of the business. A happy and satisfied customer will always bring customers that are more new and thus business will grow. So, it is very important to keep the existing customers happy. In the present scenario of the organization, mismanagement has led to customer dissatisfaction and fall in sales of the coffee house. This review report will guide the management while making strategies and operational plan for the business. Scope of the report The report focuses on the problem and issues found out from the inspections done on the coffee house. Apart from identifying the issues, the report also analyzes the problems within the organization. After the analysis have been done solutions would be given so that proper measure are taken for combating the crisis situation that the coffee house is currently facing. Data collection The data collected for the review report was based on personal investigation that was carried out in two different occasions. The investigations aimed at finding the problems that caused problems within the organization. One of the visits was made during the month of August after the increase in the customers complaints. The method used for data collection was investigation. Therefore, the data used for this report are primary data because they have found out through field research and customer feedback. One of the visits was a surprise visit so that the operation procedure can be evaluated properly. Paying a visit by informing the franchisee might alarm them and there are chances that some of the issues might not be highlighted. Maximum issues came into light during the first visit to the coffee house. In the second visit in the month of September, the focus was mainly on the inventory management of the coffee house and customer feedback because these two things were left in the ini tial investigation. Organization The report starts with introduction that contains background detail describing the scenario that led to the issue. It contains problem identification, followed by purpose of the report, the next thing included in the introduction section is significance of review reporting. There is a detailed discussion on the type of data and method for data collection is used. The next section of the report contains discussions from the findings of the investigation. The last section of this report contains recommendations and conclusions. Discussions of the findings This part of the report consists detailed discussion of the findings and the impact of the findings to the business. Finding 1. Less number of employees- During the first visit made to the Wake Up coffee shop it was found that there were less number of employees to to manage the operations. The customers were comparatively much more in number than the employees. In such case it is pretty obvious that there would be mismanagement. The employees found it difficult to take the orders from the customers and deliver the orders on time. There was a situation of chaos within the coffee shop. The time gap between a placed order and its delivery was too much and the customers were frustrated. Some of the customers were seen walking out of the coffee house. Only five staffs were seen on the first visit two were taking orders, two were engaged in preparation of coffee and one was at the front desk as concierge. It was noon and rush hour, so less number of employees caused chaos. Analysis- Less number of employees in rush hour causes mismanagement. More employees are required to be hired for working in the rush hours of the day because there are more number of people that would be visiting the coffee shops in the rush hours. Finding 2. Quality of the service The mismanagement was so much that wrong orders were placed to the customers. Analysis- The service quality was very poor, the inspector also placed an order and it was found that delivery time of a cup of coffee was 25 mnts, which was too late. The cup that for serving coffee was not properly cleaned. For service industry it is very important that the quality of service is of high standard, if the company wants to create a competitive advantage in the market or else even the existing customers will prefer other service providers. Finding 3. Quality of products- The quality of the coffee served was not up to the mark, it is completely different from what is being committed to the employees. Even other customers were complaining about the quality of coffee and snacks, were very poor. The muffins that were being served to the customers were not fresh. Analysis- The quality of the food or coffee that is being served is not as per the quality that is being committed. Some of the loyal customers complained that initially the quality of the snacks like, muffins, cakes, pastries and other desserts was much better than what is being served presently. It is very important that the customers expectations are always met, failure to providing the quality that has been committed often becomes the reason for complaints. Finding 4. Cleanliness Another major issue that came in to light during the second visits was the cleanliness was not maintained. All the restrooms were dirty and were smelling that made the customers very agitated. Tables and chairs were not properly kept. The windows were not dusted, the table cloths and curtains also were not properly cleaned. The whole atmosphere was not not appealing and rather it seemed very gloomy. When the refrigerators and the kitchen of the coffee shop was inspected it was found that the refrigerators were very dirty and stale food products were also found. Analysis- Ambience of the coffee shops are also important, a soothing atmosphere makes the customers to visit the place repeatedly seeing it from the perspective of a first time visitor it would give a bad impression to the company. They would never prefer to visit the place again and will also spread negative word of mouth. A dirty place always gives a bad impression and it is also risky for the customers in terms of their health. Hygiene is the most important factor for any organization. Finding 5. Decreased number of customers- During the second visit, it was found that the number of customers has quite decreased. Even in the second visit the investigator preferred to visit in the rush hour but there were very less customers. Analysis- Decrease in the number of customers is the clear sign that the business of the company is running in loss. Compared to the previous visit the number of customers had significantly reduced. Finding 6- Looking at the sales reports of the company it was found that from the past six months the sales of the company was falling considerably. The operating cost of the coffee shop was still the same but the revenue had decreased Analysis- It is very clear that the fall in sales was because of the poor quality of service and other factors that compelled the customers to switch to other service providers. Finding 7- From the customer feedback during the second visit it was found that most of the customers were dissatisfied with the either the service or the ambience of the coffee shop. Some of the customers even complained that they are not getting the value of the services that they are being provided by the company. Analysis- Customer satisfaction is the most important criteria for business growth and it the determinant that either brings loss to a business or profit. In this case, customer dissatisfaction has been the root cause for all the issues. Conclusion Thus from the following report it can be concluded that there are severe issues that are being faced by the coffee house chain Wake up. The coffee chain has many outlets and franchisee in Australia. The good will of the coffee chain will be lost if the situation remained same. The headquarter of the WakeUp has been getting complaints, from the past six months the complaints have been increased. The complaints are not just one issue there are multiple issues that are faced by the customers. Poor quality of food products and services has been one of the consistent complaints from the end of the customers. Customers have also been complaining about issues like, late delivery of orders and they have to wait for around 25 mnts for a cup of coffee. The complaints raised the concerns of the authorities in the National franchising headquarter of the coffee shop and therefore two visits were paid. The aim of the visits was to investigate the reality of the complaints and the reason behind the inefficiency at the coffee shop. After the visits, one was pre-notified and in the other visit the investigator visited as a customer. It was found from the investigation that most of the complaints of the customers were true. There was mismanagement because there were very few staffs in the rush hour. Hygiene was not maintained properly. Customer service and the food products including the coffee served at the coffee shop was not of good quality. Therefore, there is a need for an operational plan that could increase and improve the overall efficiency of the coffee shop. Recommendations Looking at the condition of the coffee shop and the decline in the sales, certain measures have been taken so that the efficiency of the coffee shop can be improved and it achieves its goals and objectives. The recommendations aims at helping the business gain its previous position. Increasing the number of the employees- This was the first finding that the number of employees were very less. During rush hour, it is suggested that the coffee shop should have at least 4 staffs who would be taking the orders from the customers and 5 people who would be engaged in preparing the orders of the customers. Improvement in the preparation methods- One of the reasons behind late deliveries of orders are inefficiency in preparation procedures. Among the five members two of the staffs would collect the orders from the staffs in the dining area and assemble them, they will communicate the orders to the other three staffs in the preparation section. The order would be prepared accordingly. Unless and until an order is not completed another order would not be processed. Training and development- The employees should be trained so that they can provide quality of service as well as quality of coffee and the desserts provided. Generally the desserts are not prepared within the coffee shop but ordered from a local bakery, so it is the duty of the staffs in the kitchen to see that stale products are not delivered to the customers. A standard preparation technique needs to be followed so that the standard of the coffee servings are same as the main outlets of Wakeup coffee shop. For this purpose the standard methodology should be send to the franchisee and it is the duty of the franchisee to see that it conducts training for its staffs members. Training should also be given for providing quality customer service (Heizer, 2016). Cleanliness- Another issue that was found in the investigation and also in the customer complaints was regarding cleanliness. The coffee shop should hire employees who would clean the coffee shop, change the table clothes and curtains regularly. Dusting should also be done regularly. The restrooms should be kept clean and there should be availability of water and toiletries. The ambience of the coffee shop should be made as soothing as possible by using beautiful lights and modern furniture. A slow music might make the atmosphere more pleasing. Increase of sales- For increase in sales the company needs to focus on many things like customer relationship, promotion and advertisements. For customer relationship the coffee shop needs to improve its customer service and customer handling, an efficient manager should be hired for handling the customer grievance and resolves issues related to orders, so that no customer walks out of the coffee shop. For advertisements it is not necessary that the company spends too much on advertising activities it can simply use print media for advertising. Flyers and brochures stating would be enough for advertising. Promotion- For promotion also the coffee shop does not need to spend much they simply can plan a re-launch of the coffee shop, where few offers, discount coupons would be enough for making for attracting customers on the re-launch. Seeing the image of the coffee shop and the decrease in sales, in order to gain its previous position the coffee shop will have to take a re-launch as a service development measure. The re-launch should be planned and the customers should be informed in advance with the help of flyers that will have information about the revised menu and offers or discounts for the customers so that the re-launch of the coffee house is successful (Davis et al., 2013). Operational plan For re-launch of the coffee shop a number of resources would be required that the company. One of the most important resource that would be required for the coffee-shop are human resources. More employees would be hired, five more employees would be hired including, and a quality manager would also be hired who would be looking at the customer service quality provided to the customers. Fund for the re-launch, promotional activities and for buying equipments including a new coffee machine and refrigerator, will be raised from the financial institutions, a loan of dollar 5000 would be sufficient for re-launch and promotional activities. The key performance indicators would be the feedback of the customers and increase in sales. The feedback from the customers will be taken through the help of questionnaires of customer feedback diary where they can write their feedback and rate the coffee shop, this will help a lot in knowing the feedback of the customers and their level of satisfaction which would also be an indicator for performance of the coffee shop. Another key indicator for performance would be the increase in sales and the number of customers that visit the coffee shop. If customers would visit the coffee shop on several occasions then it would simply mean that the customers are satisfied and happy with the service of Wakeup. Increase in profit would also be a key indicator that the coffee shop is performing well after the implementation of the operational plan. A contingency plan will be made if the re-launch fails. The alternative plan is that if the re-launch fails. Wakeup will start a bakery for the growth of its business the operational plan will be communicated with the help of e-mails and letters. A memo would be circulated would be circulated among the employees to communicate them about the weekly activities that would be carried out in the coffee shop. Gantt chart, timeline for showing the weekly activities of the coffee shop Activities Day 1 Day 2 Day 3 Day 4 Day 5 Day 6 Day 7 Hiring employees Buying equipments Renovation of Coffee Shop Advertising and Promotion Training and development The recruitment of the employees will be done according to the hr policy of the company References Davis, B., Lockwood, A., Pantelidis, I., Alcott, P. (2013).Food and beverage management. Routledge. Freed, S. (2017). FIRST IMPR ESSIONS.Professional Builder. Galliers, R. D., Leidner, D. E. (Eds.). (2014).Strategic information management: challenges and strategies in managing information systems. Routledge. Heizer, J. (2016).Operations Management, 11/e. Pearson Education India. Jahanshani, A. A., Hajizadeh, G. M. A., Mirdhamadi, S. A., Nawaser, K., Khaksar, S. M. S. (2014). Study the effects of customer service and product quality on customer satisfaction and loyalty. Mahadevan, B. (2015).Operations management: Theory and practice. Pearson Education India.Torres, E., Kline, S. (2013). From customer satisfaction to customer delight: Creating a new standard of service for the hotel industry.International Journal of Contemporary Hospitality Management,25(5), 642-659.